Frequently Asked Questions

Below you will find some of our frequently asked questions. Please don't hesitate to contact us either via our web form or over the phone if you can't find your answer on this page.


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How many seats are on your charter buses?

Our coaches have 55 seats. We do have wheelchair accessible coaches available as well, which have 56 seats. In addition to our coaches we also have 21-25 passenger vans and school buses which seat 44 adults.


Do your coaches come equipped with entertainment systems?

Yes, most of our charter coaches come equipped with VHS/DVD players. Please make sure to let our sales staff know at the time of booking if a DVD player is required and we will do our best to ensure a DVD equipped vehicle for your trip.


How much space is there for luggage and carry on luggage?

Our charter coaches have three luggage bays, with enough space for the luggage of all passengers. In addition to the luggage bays there are overhead compartments inside of the bus. Our shuttle buses do not have a dedicated space for luggage.


How do I book a coach or get a quote?

Quotes can be requested either via phone at 631-588-7433 or on our website from the "get a quote" section. We have sales people standing by 7 days a week from 8am-6pm on weekdays and 9am-5pm on weekends. A quote can be given out verbally, via fax, email, and/or mail. Once a job is confirmed we will ask for a deposit and a signed copy of the contract within 10 days of the receipt of the charter confirmation. Please read over the contract carefully to ensure that all the information for you trip is accurate.


When is the final payment due?

Final payment is required 30 days prior to the departure of your trip. If a trip is booked less than 30 days prior to the departure date full payment is required immediately. Charters not paid in full when due are subject to cancellation.


How can I pay for a trip?

Our preferred methods of payment are personal checks, certified checks or money orders.


Do you accept credit cards?

Yes. We accept Visa, MasterCard, AMEX and Discover Card for both deposits and final payments. Ask one of our reservation agents at the time of booking if you wish to take advantage of this service. Please note that depending on the charge of the trip you may incur additional charges for credit card payments.



Line Runs FAQs


How can I purchase tickets?

Tickets can be purchased either through our websites at www.collegeexpressbus.com and www.ezskibus.com or via phone through one of our sales representatives at 631-588-7433.


How often do you run and where do you go?

We are currently offering two scheduled line run services, College Express and Ez Ski Bus. College Express services upstate NY universities, brining students back on weekends and holidays throughout the academic year. Ez Ski Bus provides transportation from Long Island and Queens to Okemo Mountain during the winter months on weekends. More information about these services can be found on our websites at www.collegeexpressbus.com and www.ezskibus.com.


How can I pay for a ticket?

We accept Visa/Mastercard/AMEX/Discover cards on our website and over the phone. We also accept cash for walk ons. A $10 surcharge is added to walk on customers. Walk on spots are not guaranteed and can only be one way tickets.


How much luggage can I bring on the bus?

The passenger is responsible for their own luggage. The limit is 2 pieces: 1 under bus & 1 carry on. North Fork Express is not liable for any luggage under any circumstances that is put on the bus. Additional pieces of luggage for the bay area of the bus incur a $10 package fee.


Can I change the date of a trip?

Tickets are a final sale. Tickets are non-refundable and non transferrable to another date. A ticket can be transferred to another individual only if North Fork Express receives notification no later than 24 hours prior to departure time.